I am VERY irritated with the Columbus Dispatch. After hyping a “Special Edition” for at least a week before the Ohio State University football Buckeyes played in Monday night’s championship game, they FAILED to deliver to this long-time subscriber!
I was up early Tuesday, and found
I noted an email apologizing for a late paper, and assuring me it would be delivered. Silly me. I assumed this meant I might actually get to read all about it upon returning after a hard day’s work. Wrong!
I must remember what experience has taught me concerning Dispatch circulation: always call right away if the paper is not there, since no one answers the phone after some time in the morning.
So in the evening I called in anyway. The automated system said I’d get credit (for one day of non-delivery! After all the hype, and still advertising the “Special Edition” for sale — for $6.95 or so … !!)
I then tried the online “chat” line in Subscriber “Service.” That, of course was unstaffed, and eventually offered to take a message.
I even sent an email to Subscriber “Service,” offering to forestall griping about this on social media, if they’d just get back to me.
No response — even through Wednesday night. There was a nice article in today’s paper, about how the Dispatch is cashing in on great demand for the commemorative “Special Edition.” (Is the “D” shorting subscribers so as to cash in on this special demand?) Still, …
I don’t want a paltry day’s credit I want my darned newspaper!!!!!
Benjamin Marrison is quoted as saying “The last thing we want to do is irritate our readers.” I’d say the Dispatch has done a great job at doing just that!!!
N.B. I’ll let you know if I get a response from the “D.”
Addendum — Response from the Dispatch
After posting this I received an email from Carol Huddleston, Customer Service Manager at The Columbus Dispatch, at 5:38 a.m. Thusday. Upon calling her, she apologized for the problems and saw that a full copy was delivered later Thursday.
Bottom line: the D has some good people working for it — if you can get through to them.